Payment Options
We accept payment by all major credit cards, WeChat Pay, AliPay, Union Pay, Google and Apple Pay, or by bank transfer. All billing is in HKD.
The final order price at checkout includes all costs except import taxes and duties, which are usually paid upon receipt of the goods. If you don’t know your country’s import terms or customs conditions, please contact your local customs authorities for more information.
Corporate or Government Purchases
Shop online via the store as normal. Enter your billing and shipping information, then at checkout, select “Direct bank transfer”. You’ll also receive an initial confirmation email, and we will send you a formal invoice after checking your order and shipping details.
Invoices must be settled in full by bank transfer prior to shipping. All invoices are priced in Hong Kong Dollars (HKD). We can also generate an invoice in USD and accept settlement in USD, but please contact us first if you wish to settle in USD.
Shipping
Orders are normally shipped in 1 business day after confirmed full payment.
Shipping: for Hong Kong Customers
Free shipping! All orders delivered in Hong Kong are entitled to free delivery!
Shipping: to a Hong Kong Forwarder
For overseas orders, if you wish to use your own shipping agency or freight forwarder in Hong Kong for onward shipment, we are happy to do that. There is also handling fee of HK$990 / US$127 for all deliveries to local freight forwarders or warehouses to cover the receiver fee they charge. In addition, all shipping charges, fees and customs duties in your home country are your responsibility, and will be charged by your forwarder at your end (the receiver end).
Shipping: direct from Hong Kong
All orders are shipped from Hong Kong via FedEx or DHL. Shipping options for each are available at checkout. You can check shipping rates on the basket page by entering a valid shipping address. Orders to China are normally shipped via SF Express. Please contact us first regarding shipping to mainland China.
After your order is shipped, you will receive an email with a tracking number. If a product is out of stock or on backorder, we will contact you let you know the earliest possible availability. We don’t normally ship until all items in the order are in stock and available. Partial shipment is not currently available.
Customs and Import Duties
You are responsible for all and any customs and import duties that may be imposed or charged at the receiving location. We ship to many countries in the region, and each may have different regulations for different product types. We cannot be responsible for potential charges or customs import levies that might be required at the port of entry.
What should I do if the shipping address is incorrect?
Contact us immediately if you find a mistake. After an order is shipped, there is little we can do unless the package is returned to us.
Refund and replacement
Can I Cancel an Order?
For credit card, WeChat Pay, and Alipay payments, you can cancel the order via the link provided in your confirmation email, but only within the first 2 hours after an order is placed. Money will be refunded if you cancel your order during first 2 hours. If the parcel was shipped we can only replace an item if it is proven to have a manufacturing defect.
For direct bank transfer payments, please contact us if you wish to cancel after initiating a bank transfer. Charges may apply.
What do I do if a product is malfunctioning?
If a device does not work properly, please contact us with your order number and details. We will help you with troubleshooting and arrange a replacement, if needed. Warranty period is 60 days for general Emlid Reach products and accessories, and 1 year for Reach RS2+ and Reach RS3.
Questions?
If you have any questions or inquiries about any of the the products we represent, please contact us here.